Rikenjaks' Triumph Over Adversity: Frankie Randazzo's Story of Resilience After Hurricane Laura
Frankie Randazzo and Jay Ecker form a powerhouse duo in crafting unforgettable dining and entertainment experiences that showcase the heart of their community—from exceptional cuisine to vibrant live music. Jay, a veteran musician in the Lake Charles area, books local talent nearly every night, a formula that propelled Rikenjaks' success and inspired the Panorama Music House. Sadly, Panorama remains under reconstruction from Hurricane Laura last fall, but Rikenjaks is thriving once more. Frankie also owns Madison's in Beaumont, facing unique challenges with venues spanning the Texas-Louisiana line this year. Captivated by their grit, I sat down with Frankie for an insightful Q&A.
Q: What was it like returning to Rikenjaks and Panorama Music House after the storms?
A: The first sight was a live broadcast of the storm from a weatherman on Broad Street. Debris flew by, and I felt in my heart it was parts of Panorama. Jay sent photos of the damaged walls and roof, followed by images of Ryan Street and Rikenjaks. I anticipated a mess, but nothing prepared me for the reality.
Q: What did you learn about your local supporters—food fans and music lovers—during this time?
A: The community rallied tremendously, even from Southeast Texas. Donations poured in: supplies, food, even tour buses for staff housing.
Q: What recovery efforts did you coordinate for the community and employees?
A: We first ensured every employee was safe and housed—hosting groups at my homes in Beaumont and Lake Charles, our warehouse, an RV, and a tour bus at Rikenjaks. Since Hurricane Rita in 2005, we've committed to storm relief. We cooked and distributed up to 1,000 meals daily via partnerships with local churches and the National Guard. We secured 20,000 lbs of ice, truckloads of diapers, gas cards, clothing, canned goods, 1,000 cases of water, and more. Southeast Texas credit unions donated $17,000 to fuel our efforts.
Q: What is it like owning restaurants in both Lake Charles and Beaumont during a crisis?
A: We've weathered Rita, Ike, and Harvey before, but rebuilding multiple sites with severe damage amid COVID has been unprecedented.
Q: Did you use the storm to make changes at Rikenjaks, like to the structure or menu?
A: COVID already demanded weekly menu and supply chain adaptations. We deployed two food trucks when kitchens were down and remodeled the dining room and main bar after ceilings collapsed.
Q: What was the biggest obstacle in rebuilding and reopening Rikenjaks?
A: Delayed insurance payouts and skyrocketing material costs/shortages. Local contractors, whom we prioritize, were overwhelmed.
Q: With pandemics and hurricanes battering restaurants and nightlife, what lessons have you learned as a business owner, employer, and person?
A: I focus on the positives. This year pushed us to dig deep and sustain momentum. No looking back—only forward.
Q: Anything to add about Panorama?
A: If we execute our vision, hold on tight! :)
