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Struggling to Book a Southwest Flight Sale? Twitter to the Rescue

When we embark on our exclusive Travelzoo Experiences, we return with insider knowledge and tips to share with family, friends, and fellow Travelzoo members about incredible global destinations. Our blog typically features top eats, hidden gems, and the best deals. But this post is different...

Remember Southwest's massive 72-hour sale in June, with domestic fares starting at just $49 each way?

Attempting to book on Southwest's website, I repeatedly encountered error messages claiming servers were overwhelmed. Days of retries yielded the same result, so I stepped back.

Southwest extended the sale due to these glitches. Seeking real-time updates, I monitored their Twitter account. Finally, I tweeted @Southwest directly. Within an hour, their social media team responded.

Impressed by the swift reply, @Southwest followed me, enabling a private DM where I shared flight details and the original sale price from days earlier.

Struggling to Book a Southwest Flight Sale? Twitter to the Rescue

Hours after tweeting, Southwest's team secured my booking at the advertised sale price. Despite widespread technical issues and countless customer inquiries, their seamless Twitter support made me feel valued. It exemplified exceptional customer service during their biggest sale.

This experience solidified my loyalty to Southwest, a brand that reciprocates customer dedication. My Denver trip was unforgettable—starting months early.


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